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Privacy Policy

1) Who are we?

This website is operated by Maison Pearl (hereinafter "we", "our", "Maison Pearl").
Company number: BE0805.916.382
Email: info@maison-pearl.be

Maison Pearl acts as the data controller for personal data collected through the website.

 

2) What data do we collect?

Depending on your use of the website, we may collect the following data:

a) Identification and contact data

  • First and last name

  • Email address

  • Phone number

  • Billing and/or delivery address

b) Order-related data

  • Products ordered, formats, quantities

  • Order preferences

  • Information required for payment processing
    (Maison Pearl does not retain banking data)

c) Browsing data

  • IP address

  • Device type and browser

  • Pages visited and duration of visit

  • Technical data necessary for the proper functioning of the website

d) Communications

  • Content of messages sent via contact forms, email or specific requests

3) Purposes of processing

Personal data is processed for the following purposes:

  • Managing and processing orders

  • Local delivery or collection by appointment

  • Managing client relations and specific requests

  • Issuing administrative and accounting documents

  • Securing transactions

  • Improving the user experience and service offered

  • Communicating with clients when necessary

4) Legal basis for processing

Processing is based on:

  • Performance of a contract (order, delivery, customer service)

  • Compliance with legal obligations (accounting, taxation)

  • Legitimate interest of Maison Pearl (security, service improvement)

  • Consent where required

5) Recipients of data

Personal data is neither sold nor transferred.
It may be shared only with necessary parties, such as:

  • Technical and hosting service providers

  • Payment providers

  • Delivery providers, where applicable

  • Professional advisors (accountant, legal)

  • Administrative authorities where required by law

Each party is bound by a strict confidentiality obligation.

 

6) Transfers outside the European Union

Some data may be processed outside the European Union by technical service providers.
In such cases, appropriate safeguards are put in place in accordance with applicable regulations.

 

7) Data retention

Data is retained only for the time necessary:

  • Order and billing data: applicable legal retention period

  • Contact data: duration necessary for the commercial relationship

  • Technical data: limited duration according to its purpose

8) Data security

Maison Pearl implements appropriate security measures to protect personal data against unauthorised access, loss or alteration.

 

9) Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access

  • Right of rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to object

  • Right to data portability

  • Right to withdraw consent at any time

Any request may be addressed to: info@maison-pearl.be

You also have the right to lodge a complaint with the Data Protection Authority (Belgium).

 

10) Cookies

The website uses cookies strictly necessary for its proper functioning as well as cookies designed to improve the user experience.
You can manage your preferences through your browser settings.

 

11) Payments

Payments are processed through secure payment providers.
Maison Pearl never has access to full card details and does not retain them.

 

12) Minors

The products and services offered by Maison Pearl are not intended for minors.
No personal data from minors is collected voluntarily.

 

13) Contact

For any questions regarding this privacy policy:
info@maison-pearl.be

 

14) Modifications

Maison Pearl reserves the right to modify this privacy policy at any time to ensure compliance with applicable legislation.

Last updated: December 2025

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